Audit-ready change records
Every change ships with a ticket trail: RMM change log, before and after patch state, an updated runbook, and a knowledge-base article your team can reuse.
The managed IT accounts we run keep fewer tickets open and more systems up metrics
Two managed IT accounts we support day to day. Uptime and ticket data sits under MNDA and gets walked through on a scoping call.
IT Solutions engagement,
Managed IT service desk
Dcrayon put every endpoint under one monitoring console and held the help desk to a first-response SLA we can watch in the ticket queue each morning.
MNDA
Uptime and ticket-volume figures on scoping call
90 days
First-response SLA on priority tickets
Managed IT account: a named service desk lead, RMM patch and monitoring coverage, and a monthly SLA and ticket-aging review. Either side can close the retainer at any review.
Read IT Solutions engagement's Case Study
Mid-market it solutions brand,
Managed IT plus helpdesk cover
Repeat outages were eating our week. Dcrayon inventoried every device, closed the patch gaps, and our ticket backlog started shrinking instead of climbing.
MNDA
Ticket backlog and patch-coverage trend on scoping call
90 days
Endpoints under active monitoring
Managed IT account run alongside the client's helpdesk and system integration work. A network and endpoint audit set the coverage baseline before onboarding.
Read Mid-market it solutions brand's Case StudyHOW DCRAYON MANAGED IT SERVICES WORKS
How Dcrayon runs managed it services across a 90-day program
A short walkthrough of a Dcrayon managed IT services engagement, from the week-one estate audit and Score readout to a steady monitoring and patch cadence by week twelve.
Operational signals we engineer into your managed it services stack
What every Dcrayon managed IT services retainer includes by default
Each control below maps to a measurable factor in your IT estate, configured and verified by the lead engineer on your account.
AI-assisted monitoring
Dcrayon AI runs anomaly detection on alert noise, capacity forecasting, and configuration-drift alerts across your endpoints and servers from day one.
IT spend visibility
Asset tagging and monthly readouts flag idle licenses, oversized instances, and stale backups before they add up.
You see cost per user, not just the total bill.
Security and compliance layer
Every change runs through CIS-benchmark hardening and access review, with SOC 2, ISO 27001, and GDPR-aware controls applied by default, not bolted on later.
Three Dcrayon tools we run on every Managed IT Services account
Score, Growth Formula, and Dcrayon AI: the estate diagnostic, the 90-day plan, and the automation toolkit we run on every managed IT services account.
Dcrayon Score (managed it services axis)
A review across your fleet: RMM patch coverage, endpoint detection health, backup and restore testing, ticket SLA history, and identity hygiene in Microsoft 365 or Google Workspace. Free on every proposal call.
Dcrayon Growth Formula (managed it services sequencing)
The 90-day plan that sequences managed it services work back to one operational metric you choose, such as patch compliance or mean time to resolve, inside a single quarter.
Dcrayon AI (managed it services toolkit)
An internal toolkit that audits your endpoints, backups, and cloud config, then generates a prioritized remediation roadmap your CFO can budget.
How Dcrayon runs managed it services
Three repeatable plays that make each managed it services cycle build on the last.
Step 1: Score
A free Dcrayon Score readout of your IT estate. We rate patching, backups, endpoint security, and helpdesk load, then give you one number from 0 to 100 plus the list of gaps. No commitment to continue.
Step 2: Plan
A written plan for your first 90 days tied to one operational metric you pick, like mean time to resolve or backup success rate. A senior systems engineer owns it, and either side can step away at day 90. No annual lock-in.
Step 3: Compound
A weekly check-in with your systems engineer and a plain monthly report your finance team can read. The work stacks up: patching and backups settle first, then monitoring and alerts, then the scripts that cut repeat tickets.
Other IT Solutions solutions
Sibling Dcrayon services inside the IT Solutions category. Programs clients often layer alongside Managed IT Services.
Why choose Dcrayon for Managed IT Services
One senior engineer owns your estate
No junior techs learning on your tickets. The engineer who scopes your managed it services stays on as your point of contact and escalation.
A five-axis Score before you commit
A written diagnostic and fixed estimate up front, so you see the state of your estate and the scope before signing, not after a long discovery phase.
AI-aware operations since 2024
Every managed it services retainer includes AI-aware work by default: alert-noise reduction, capacity forecasting, and copilot-assisted ticket triage.
Monthly numbers your CFO understands
Weekly working cadence plus a monthly Score tied to one operational metric. A plain report on uptime, patch state, and spend, with no jargon to translate.
Dcrayon has run managed IT services for teams since 2016, from our Delhi HQ and our Sheridan, Wyoming office. Our staff hold AWS, Azure, and GCP certifications, plus CEH, OSCP, and CISSP security credentials, and serve clients in India, the US, the UK, and the UAE.
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The Managed IT Services Score is free. The 90-day plan is yours to keep.
Across our active retainers, the yearly cost we see for teams with no proper managed service provider, from downtime, security incidents, and idle cloud spend, tends to fall in the Rs 6L to Rs 90L band. Book the scoping call to size yours.
A free five-axis Dcrayon managed it services Score of your estate
A written 90-day plan tied to one operational metric you pick
A mutual exit clause in every SoW, with no annual lock-in
A senior engineer on your account from week one
Managed IT Services FAQs
Onboarding opens with a read-only audit of your estate, then a phased cutover of monitoring, patching, and helpdesk. We size the start around your change windows and risk, not a fixed clock.
Both. Some clients use us as their whole IT function, others as a senior engineer plus escalation behind an internal team. We scope the split per account.
Most managed it services retainers start at Rs 4 to 8 lakhs per month in India, or USD 6 to 15 thousand per month globally. Audit-only engagements start lower.
Yes. Every proposal call includes a free five-axis Score readout of your estate, with no follow-on commitment required.