All Case Studies
The managed IT accounts we run keep fewer tickets open and more systems up metrics
Two managed IT accounts we support day to day. Uptime and ticket data sits under MNDA and gets walked through on a scoping call.
IT Solutions engagement,
Managed IT service desk
Dcrayon put every endpoint under one monitoring console and held the help desk to a first-response SLA we can watch in the ticket queue each morning.
Managed IT account: a named service desk lead, RMM patch and monitoring coverage, and a monthly SLA and ticket-aging review. Either side can close the retainer at any review.
Read IT Solutions engagement's Case StudyMid-market it solutions brand,
Managed IT plus helpdesk cover
Repeat outages were eating our week. Dcrayon inventoried every device, closed the patch gaps, and our ticket backlog started shrinking instead of climbing.
Managed IT account run alongside the client's helpdesk and system integration work. A network and endpoint audit set the coverage baseline before onboarding.
Read Mid-market it solutions brand's Case StudyWhy choose Dcrayon for Managed IT Services
Dcrayon has run managed IT services for teams since 2016, from our Delhi HQ and our Sheridan, Wyoming office. Our staff hold AWS, Azure, and GCP certifications, plus CEH, OSCP, and CISSP security credentials, and serve clients in India, the US, the UK, and the UAE.
One senior engineer owns your estate
No junior techs learning on your tickets. The engineer who scopes your managed it services stays on as your point of contact and escalation.
A five-axis Score before you commit
A written diagnostic and fixed estimate up front, so you see the state of your estate and the scope before signing, not after a long discovery phase.
AI-aware operations since 2024
Every managed it services retainer includes AI-aware work by default: alert-noise reduction, capacity forecasting, and copilot-assisted ticket triage.
Monthly numbers your CFO understands
Weekly working cadence plus a monthly Score tied to one operational metric. A plain report on uptime, patch state, and spend, with no jargon to translate.
HOW WE WORK
How Dcrayon works with the brands we partner with
A short film on how we work: the people you deal with, how we report, and the results we hold ourselves to.
What we run for you
Three parts of the estate we take over, so your team can stay on the product.
Step 1: Monitoring and patching
RMM with reporting Every endpoint and server under one monitoring console, with patch compliance reported rather than assumed.
Step 2: Backups you have restored
Tested, not scheduled Backups verified by restoring them on a schedule, because the first real test should not be during an incident.
Step 3: A staffed helpdesk with SLAs
Response you can hold us to A desk with response-time commitments and named escalation, so your people have somewhere to go that answers.
Operational signals we engineer into your managed it services stack
What every Dcrayon managed IT services retainer includes by default
Each control below maps to a measurable factor in your IT estate, configured and verified by the lead engineer on your account.
Audit-ready change records
Every change ships with a ticket trail: RMM change log, before and after patch state, an updated runbook, and a knowledge-base article your team can reuse.
AI-assisted monitoring
Dcrayon AI runs anomaly detection on alert noise, capacity forecasting, and configuration-drift alerts across your endpoints and servers from day one.
IT spend visibility
Asset tagging and monthly readouts flag idle licenses, oversized instances, and stale backups before they add up.
You see cost per user, not just the total bill.
Security and compliance layer
Every change runs through CIS-benchmark hardening and access review, with SOC 2, ISO 27001, and GDPR-aware controls applied by default, not bolted on later.
Three Dcrayon tools we run on every Managed IT Services account
Score, Growth Engine, and Dcrayon AI: the estate diagnostic, the 90-day plan, and the automation toolkit we run on every managed IT services account.
Growth Intelligence (managed it services axis)
A review across your fleet: RMM patch coverage, endpoint detection health, backup and restore testing, ticket SLA history, and identity hygiene in Microsoft 365 or Google Workspace. Free on every proposal call.
Dcrayon Growth Engine (managed it services sequencing)
The 90-day plan that sequences managed it services work back to one operational metric you choose, such as patch compliance or mean time to resolve, inside a single quarter.
Dcrayon AI (managed it services toolkit)
An internal toolkit that audits your endpoints, backups, and cloud config, then generates a prioritized remediation roadmap your CFO can budget.
How Dcrayon runs managed it services
Three repeatable plays that make each managed it services cycle build on the last.
Step 1: Score
A free Growth Intelligence readout of your IT estate. We rate patching, backups, endpoint security, and helpdesk load, then give you one number from 0 to 100 plus the list of gaps. No commitment to continue.
Step 2: Plan
A written plan for your first 90 days tied to one operational metric you pick, like mean time to resolve or backup success rate. A senior systems engineer owns it, and either side can step away at day 90. No annual lock-in.
Step 3: Compound
A weekly check-in with your systems engineer and a plain monthly report your finance team can read. The work stacks up: patching and backups settle first, then monitoring and alerts, then the scripts that cut repeat tickets.
Get a readout of your IT estate
A written review of patching, backups, endpoint security and ticket load, with a fixed estimate, in one business day.
Other IT Solutions solutions
Sibling Dcrayon services inside the IT Solutions category. Programs clients often layer alongside Managed IT Services.
WHY DCRAYON
Why teams hand over the estate
Four commitments behind every managed IT retainer.
Backups are restore-tested
We restore from backup on a schedule and report the result. A backup nobody has recovered from is a hope, not a control.
One senior engineer owns the estate
No junior techs learning on your tickets. The engineer who scopes the retainer is the one running it.
Patch compliance is a reported number
Coverage is shown as a percentage each month, so drift is visible while it is still small.
Month to month after 90 days
You commit while the estate stabilises, then stay because it works rather than because of a contract.
Real client work, with the receipts
200%
Improvement in conversion performance
Proven Water Industries
Proven's growth on Amazon over the engagementDcrayon's work on Proven's Amazon account has run as a long-term growth programme rather...
Keratine Professional
What is in place on Keratine Professional's accountOn Amazon.in today, the brand's lead listings name the product type, the hair concern...
3,400%
Sales growth on Amazon India
GetSetNova
Sales up 3,400% on Amazon IndiaOver the engagement, GetSetNova's sales on Amazon India are up 3,400%, and the brand holds Amazon Best...
McCormick & Company
What changed on McCormick's front endThe front end now loads non-essential scripts after the main content, runs third-party tags through...
Roundglass
What changed for Roundglass's HR team, IT and new employeesAccount creation, group membership and licence assignment now follow the...
GRYT Health Labs
What GRYT shoppers can do on the storeShoppers can check the brand's licence and ownership details, compare single units with packs of...
Daddy of Tastes
What the Daddy of Tastes kitchens and riders work withCustomers can order from the full menu, pin their exact location, pay through...
Instacertify
What Instacertify's visitors could doVisitors could search for a certification from the first screen, see two clear next steps, and move...
Northern Tile Distributors
The storefront delivers a clean shopping experience on both desktop and mobile. Page load times improved significantly, the add-to-cart rate...
RAA Logistics
What RAA's customers and team have nowProspective customers can find the exact service they need, read what it covers, see who runs the...
The Managed IT Services Score is free. The 90-day plan is yours to keep.
Across our active retainers, the yearly cost we see for teams with no proper managed service provider, from downtime, security incidents, and idle cloud spend, tends to fall in the Rs 6L to Rs 90L band. Book the scoping call to size yours.
A free five-axis Dcrayon managed it services Score of your estate
A written 90-day plan tied to one operational metric you pick
A mutual exit clause in every SoW, with no annual lock-in
A senior engineer on your account from week one
Managed IT Services FAQs
Onboarding opens with a read-only audit of your estate, then a phased cutover of monitoring, patching, and helpdesk. We size the start around your change windows and risk, not a fixed clock.
Both. Some clients use us as their whole IT function, others as a senior engineer plus escalation behind an internal team. We scope the split per account.
Most managed it services retainers start at Rs 4 to 8 lakhs per month in India, or USD 6 to 15 thousand per month globally. Audit-only engagements start lower.
Yes. Every proposal call includes a free five-axis Score readout of your estate, with no follow-on commitment required.
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