All Case Studies
Our IT clients move the metrics that move the business
Two recent IT engagements across managed services and system integration. Real uptime + cost outcomes.
Multi-location retail group,
Managed IT + network refresh
Dcrayon consolidated our 42-site IT estate onto a single managed-services contract. Helpdesk SLA met 98 percent, monthly IT cost down 31 percent.
L1-L3 helpdesk + patching + backup + asset management across 42 sites. Network refresh + SD-WAN cutover with zero planned downtime.
Read Multi-location retail group's Case Study
Mid-market SaaS,
System integration program
Dcrayon integrated our CRM + billing + finance + product analytics in eight weeks. Manual reconciliation work dropped from 32 hours per week to under 4.
API-first integration: HubSpot + Stripe + NetSuite + Mixpanel. Contract testing, idempotent webhooks, full audit log.
Read Mid-market SaaS's Case StudyHOW WE WORK
How Dcrayon works with the brands we partner with
A short film on how we work: the people you deal with, how we report, and the results we hold ourselves to.
THE IT NUMBERS
IT services industry vs Dcrayon
Where the enterprise IT services market sits today and where Dcrayon outperforms across managed services, integration, and infrastructure.
Industry baseline
Source: Dcrayon internal IT benchmark, 120-engagement sample, Q1 2026.
Managed-services contracts meeting SLA monthly71%
System integrations shipped on original budget38%
IT helpdesks resolving L1 tickets inside 4 hours54%
Network-refresh projects with zero unplanned downtime46%
Dcrayon IT outcomes
Source: Dcrayon IT engagement records, 38+ active managed-services accounts, Jan-Apr 2026.
Managed-services SLA met across active accounts98%
Senior IT architect on every account100%
L1 tickets resolved inside 2 hours (median)92%
Year-2 managed-services retention94%
Dcrayon IT footprint
From single-site IT helpdesks to multi-region managed-services contracts, Dcrayon has shipped IT solutions across India + US + UK + UAE since 2016.
120+
IT engagements shipped
38+
Active managed-services accounts
Since 2016
AI-first since 2024
120+ IT engagements shipped. 38+ active managed-services accounts. AI-first since 2024.
Three proprietary tools behind every IT engagement
Score, Sequence, Repair. The diagnostic, the 90-day playbook, and the architecture toolkit we run on every IT solutions engagement.
Growth Intelligence (IT axis)
Five-axis six-dimension diagnostic. The IT axis covers infrastructure health, security posture, integration debt, automation depth, and helpdesk maturity. Free on every proposal call.
Dcrayon Growth Engine (IT sequencing)
The 90-day playbook that sequences architecture + build + cutover + hardening + handover back to one operational metric you pick.
DcrayonsAI (IT toolkit)
Internal toolkit that runs IT asset audits, integration debt scans, and SLA breach analysis. Generates prioritised remediation roadmaps your CTO can sequence.
How Dcrayon delivers IT solutions
Three repeatable plays that compound IT wins across infrastructure, integration, and managed services.
Step 1: Score
Free Dcrayon IT Score readout in one business day. Five-axis IT diagnostic mapped to your business operations, with a single 0-100 number plus the gap list of integrations, SLAs, and infra debt you have NOT yet addressed. No follow-on commitment.
Step 2: Plan
Written 90-day IT plan tied to one operational metric you pick (uptime, helpdesk SLA, integration count, monthly cost). Senior architect writes the architecture; mutual kill-switch in every SoW, no annual lock-in.
Step 3: Compound
Managed services + quarterly architecture reviews. Most IT engagements convert into multi-year managed services contracts as the build hardens and the team trusts the cadence.
Get my Dcrayon IT Score in one business day
Free five-axis IT + integration + helpdesk + cost readout and the 90-day plan to close the gap. No slide decks.
98%
Helpdesk SLA met
Our IT Solutions services
Four IT programs covering advisory, managed services, helpdesk, and integration.
Real client work, with the receipts
200%
Improvement in conversion performance
Proven Water Industries
Proven's growth on Amazon over the engagementDcrayon's work on Proven's Amazon account has run as a long-term growth programme rather...
Keratine Professional
What is in place on Keratine Professional's accountOn Amazon.in today, the brand's lead listings name the product type, the hair concern...
3,400%
Sales growth on Amazon India
GetSetNova
Sales up 3,400% on Amazon IndiaOver the engagement, GetSetNova's sales on Amazon India are up 3,400%, and the brand holds Amazon Best...
McCormick & Company
What changed on McCormick's front endThe front end now loads non-essential scripts after the main content, runs third-party tags through...
Roundglass
What changed for Roundglass's HR team, IT and new employeesAccount creation, group membership and licence assignment now follow the...
GRYT Health Labs
What GRYT shoppers can do on the storeShoppers can check the brand's licence and ownership details, compare single units with packs of...
Daddy of Tastes
What the Daddy of Tastes kitchens and riders work withCustomers can order from the full menu, pin their exact location, pay through...
Instacertify
What Instacertify's visitors could doVisitors could search for a certification from the first screen, see two clear next steps, and move...
Northern Tile Distributors
The storefront delivers a clean shopping experience on both desktop and mobile. Page load times improved significantly, the add-to-cart rate...
RAA Logistics
What RAA's customers and team have nowProspective customers can find the exact service they need, read what it covers, see who runs the...
Why choose Dcrayon for IT Solutions
Senior IT architect on every account
No junior engineers learning on your budget. The architect who scopes your IT engagement stays on it.
Five-axis IT Score in one business day
Written diagnostic + fixed estimate inside 24 hours. Infrastructure + security + integration + automation + helpdesk in one number.
AI-first IT since 2024
Every IT engagement ships AI-aware work as default: anomaly detection, capacity forecasting, copilot-assisted ticket routing.
Multi-cloud, vendor-neutral
AWS + Azure + GCP-certified architects on staff. We optimise for YOUR stack, not the vendor that pays the highest referral fee.
Dcrayon has shipped 120+ IT engagements for 38+ active managed-services accounts since 2016 from Delhi HQ and Sheridan, Wyoming. AWS / Azure / GCP-certified architects on staff. AI-first since the 2024 pivot.
Dcrayon vs traditional managed-services vendorDCRAYON VS TRADITIONAL MANAGED-SERVICES
Where Dcrayon IT differentiates against TCS BPO, Wipro IM, and mid-market MSP shops on enterprise IT engagements.
| Feature | Dcrayon IT | Traditional MSP |
|---|---|---|
| Senior architect on the account | Yes. same architect who scopes runs delivery | No. account manager + offshore L2 pool |
| Helpdesk SLA met monthly | 98% (active accounts, Jan-Apr 2026) | 71% (industry baseline) |
| Integration debt audit standard | Yes. API-first integration in week one | No. bolt-on integrations as separate billables |
| AI-aware operations (anomaly detection, capacity forecast) | Yes. DcrayonsAI default | Usually no |
| Mutual kill-switch at day-90 | Yes. month-to-month after first 90 days | No. 1-3 year MSAs typical |
| CFO-readable monthly readout | Yes. one operational metric full-scope | Ticket-count + SLA-breach reports |
| Engagement budget | Rs 4-8L/mo India, USD 6-15K/mo global | Rs 8-20L/mo India, USD 15-40K/mo global |
| Feature | Dcrayon IT |
|---|---|
| Senior architect on the account | Yes. same architect who scopes runs delivery |
| Helpdesk SLA met monthly | 98% (active accounts, Jan-Apr 2026) |
| Integration debt audit standard | Yes. API-first integration in week one |
| AI-aware operations (anomaly detection, capacity forecast) | Yes. DcrayonsAI default |
| Mutual kill-switch at day-90 | Yes. month-to-month after first 90 days |
| CFO-readable monthly readout | Yes. one operational metric full-scope |
| Engagement budget | Rs 4-8L/mo India, USD 6-15K/mo global |
The IT Score is free. The 90-day plan is yours to keep.
Across Dcrayon' 38+ active managed-services accounts from Jan-Apr 2026, IT spend modelling (FAIR-method, 90th percentile) shows a median 12-month waste band of Rs 6L to Rs 48L per account for teams without a structured FinOps + integration audit (n=22 with full vendor inventory). Book the scoping call to size yours.
Free five-axis Dcrayon IT Score in one business day
Written 90-day IT plan tied to one operational metric you pick
Mutual kill-switch in every SoW, no annual lock-in
Senior IT architect on the account from week one
IT Solutions FAQs
Both. Some clients use us as the full IT team; others use us as senior architect + escalation for an internal team. We scope per account.
AWS, Azure, GCP, Oracle Cloud, and DigitalOcean. Multi-cloud and hybrid patterns supported.
Standard onboarding is 2 to 3 weeks for assessment + handover. Urgent cutovers (post-incident) can spin up in 5 business days.
Most managed-services contracts start at Rs 4 to 8 lakhs per month (India) or USD 6 to 15 thousand per month (global).
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